jlbey Privacy Policy

1. Who We Are

jlbey operates an online gaming platform accessible at jlbey.com, offering casino games, live dealer tables, slots, bingo, and related services to players in the Philippines. In the context of this Privacy Policy, "jlbey," "we," "us," and "our" refer to the operating entity responsible for the jlbey platform.

jlbey acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction.

If you have any questions about how jlbey handles your personal data, you may contact our Data Protection team using the contact details provided in Section 14 of this policy.

2. Personal Data We Collect

jlbey collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are at least 21 years of age)
• Nationality and country of residence
• Government-issued ID number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number)
• Photograph or selfie submitted for identity verification purposes

2.2 Contact Data

• Email address
• Mobile phone number (Philippine mobile numbers accepted)
• Residential address, including barangay, city or municipality, province, and postal code

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya / Maya account details
• Bank account details for BPI, BDO, Metrobank, or other supported Philippine banks
• Transaction history, including deposit amounts, withdrawal requests, and Wallet balances in Philippine Peso (PHP)

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs, login timestamps, and platform activity records
• Game history, betting patterns, and session duration data

2.5 Communications Data

• Records of communications with jlbey Support, including chat transcripts and email correspondence
• Responses to surveys, promotions, or feedback requests

3. How We Collect Your Data

jlbey collects personal data through the following means:

• Direct collection: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting Support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jlbey platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from GCash, PayMaya, and banking partners.

jlbey does not purchase personal data from data brokers or marketing list providers.

4. How We Use Your Personal Data

jlbey uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jlbey Account, including processing your jlbey Login credentials securely.
• Identity verification: To verify that you meet the minimum age requirement of 21 years and to comply with KYC obligations under applicable Philippine law.
• Payment processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable legal and regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized Account access, and other security threats.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion requests and deposit limit settings.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with Account-related issues.
• Platform improvement: To analyze usage patterns and improve the jlbey platform, game offerings, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

jlbey processes your personal data on the following legal bases under the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted, including Account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jlbey does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• KYC and identity verification providers: Third-party services that assist with document verification and age confirmation.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers required to process your transactions.
• AML and fraud screening providers: Compliance technology partners that assist jlbey in meeting its anti-money laundering obligations.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers operating under data processing agreements with jlbey.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law.
• Law enforcement: Philippine law enforcement agencies, where required by a valid legal order or where disclosure is necessary to prevent or investigate criminal activity.

All third-party data processors engaged by jlbey are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with jlbey's instructions.

7. Cookies & Tracking Technologies

jlbey uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the jlbey platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlbey platform.

8. Data Retention

jlbey retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations.

In general, jlbey retains Account data and transaction records for a minimum of five (5) years following Account closure, in accordance with applicable AML and gaming regulatory requirements. KYC documentation is retained for the period required by PAGCOR and AMLC regulations.

Where personal data is no longer required for any lawful purpose, jlbey will securely delete or anonymize it in accordance with our data retention schedule.

9. Data Security

jlbey implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and vulnerability testing
• Incident response procedures for detecting and responding to data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlbey will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jlbey takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jlbey Login credentials.

10. Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by jlbey:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed – as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jlbey holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jlbey's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact jlbey's Data Protection team using the contact details in Section 14. jlbey will respond to all data rights requests within thirty (30) days of receipt.

11. Minors & Age Restriction

The jlbey platform is strictly for adults aged 21 years and above. jlbey does not knowingly collect personal data from individuals under the age of 21. If jlbey becomes aware that personal data has been collected from a minor, the relevant Account will be immediately closed and all associated data will be deleted.

If you believe that a minor has registered an Account on the jlbey platform, please contact jlbey Support immediately so that appropriate action can be taken.

12. Third-Party Links

The jlbey platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jlbey platform. jlbey is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

jlbey reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to players via the email address associated with their Account or through a prominent notice on the jlbey platform.

The "Last updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of the jlbey platform following any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jlbey's data practices, please contact our Data Protection team:

Email: [email protected]

For general support enquiries, please visit the Support page. For responsible gaming assistance, please visit our Responsible Gaming page.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data rights have not been respected.